Email Sender

A verified custom email sender lets notification emails originate from an address on your domain. Complete DNS verification in Dashboards so deliveries match your brand and improve trust with recipients.

Prerequisites

The Email sender lets you set the from address for emails sent on behalf of this status dashboard.

Until you configure and verify a custom sender, notification emails are sent from the platform default address.

• Access to your sending domain's DNS provider to create DKIM CNAME records.
• Control of the domain in the sender address (e.g. support@acme.com requires DNS access for acme.com).

Addresses on domains you cannot verify (e.g. public webmail providers) will remain unverified and sends will continue using the platform default.

Addresses on the platform domain (statusdashboard.com) are not accepted — the default sender already covers that domain.

Setup

Step 1 — Enter your sender address

1. Open the dashboard settings and go to the Branding section.
2. Enter the from address you want notification emails to use (e.g. support@acme.com).
3. Click Save Dashboard.

The sender status changes to Awaiting DNS. StatusDashboard derives the sending domain (acme.com), creates a domain identity for your organization, and displays the DKIM CNAME records to add — but verification does not start until you confirm DNS is in place.

Step 2 — Add DKIM CNAME records

The Branding section displays the DKIM CNAME records to add in your DNS provider. Add every record shown for your sending domain. DNS propagation typically takes a few minutes but can take up to 24 hours.

Step 3 — Confirm your DNS records

Once the DKIM records are in place, return to the Branding section and click DNS Records Created.

Step 4 — Wait for domain verification

The sender status changes to Verifying. StatusDashboard polls your domain every 15 minutes until SES confirms DKIM verification. No further action is required.

Typical time: a few minutes to a few hours. The 72-hour clock starts when you click DNS Records Created (not when you first save the sender). If verification does not complete within 72 hours, or if verification is rejected, the status changes to Failed and the sender shows ⚠ Verification failed along with a reason. Remove the sender and try again after confirming your DKIM records are correct.

If you save a sender but never click DNS Records Created, the setup also times out after 72 hours from when the sender was first saved.

Step 5 — Verified

When verification completes, the status changes to Verified. Notification emails from this dashboard are sent from your custom address.

Keep your DKIM CNAME records in place permanently. Removing them causes the sender to be marked Unverified and sends fall back to the platform default until DNS is restored.

While your sender is Verified, StatusDashboard checks every 15 minutes that DKIM records are still in place. Brief DNS issues are tolerated for about 45 minutes before the status changes.

Status reference

While a sender is Verifying or Verified, use Refresh Status in the Branding section to reload the latest state from the platform. Automatic checks also run every 15 minutes.

Notifications

Status changes appear in the Branding section of your dashboard settings. Organization admins also receive email for high-signal outcomes (success, terminal failure, and verification loss after activation).

Emails are sent to all organization admins. They are best-effort and do not affect whether the sender status updates in the portal.

Troubleshooting

The sender has been in "Verifying" for a long time

Check that your DKIM CNAME records are correctly configured and have propagated. Tools such as dnschecker.org can confirm propagation across global DNS servers. Verification runs on a cycle — once the records are confirmed to be in place, it will complete on its own.

The sender shows "Failed"

Verification did not complete within 72 hours or was rejected. Remove the sender, verify your DKIM records are correct, and add it again.

I removed the DKIM records by mistake

If verification is lost, status changes to Unverified. Notification emails continue using the platform default sender until verification is restored. Your sender address and configuration are kept — you do not need to remove and re-add the sender.

To restore the custom sender:

1. Re-add the DKIM CNAME records shown in the UI
2. Click DNS Records Created to restart verification
3. Wait for status to return to Verified (checks run every 15 minutes; use Refresh Status to reload the latest state)

Delete and re-add is only needed when status is Failed, not Unverified. See Notifications for when admins receive email.

Multiple dashboards, same domain

If another dashboard in your organization already verified acme.com, adding support@acme.com (or any other address on that domain) to a second dashboard reuses the existing verification — no duplicate DNS setup required.

If domain verification is lost, all dashboards in your organization using that domain are marked unverified until DNS is restored.

Removing the sender from one dashboard does not affect other dashboards using the same domain. The identity is removed only when no dashboard in your organization references that domain.

Sending domains are organization-specific

A sending domain can only be registered by one organization on StatusDashboard. If another customer has already verified acme.com, you cannot add a sender on that domain — even a different address like status@acme.com.

This protects your brand: the organization that verifies a domain is the only one allowed to send notification emails from that domain. If you believe you should own a domain that is already registered, contact support.