Trial Accounts
How the free trial works, including expiry and suspension.
Every new organization starts on a free trial so you can evaluate StatusDashboard before adding a payment method. During the trial you get broad feature access: publish status dashboards, post events, configure branding, and explore integrations.
No credit card is required at signup. A banner in the admin console shows your remaining trial time; when the trial ends, the organization is suspended until you subscribe. The sections below cover trial length, included capabilities, expiry behavior, and how to convert to a paid plan.
Trial length and visibility
New organizations start on a free trial so you can evaluate StatusDashboard before adding a payment method. No credit card is required to sign up.
The trial is a fully active account: you can use the admin console, publish status dashboards, configure custom branding and domains, send notifications, and explore paid-tier features. Your organization remains active for the full trial period unless you subscribe sooner.
- The default trial period is 14 days from signup.
- A trial banner appears at the top of the admin console (and on Billing) showing your expiry date and days remaining. The banner becomes more prominent as the end date approaches.
- You receive a reminder email when the trial is within three days of ending.
- Your trial end date is also visible on the Account page under organization details.
Need a longer trial? Reach out to support and we can extend your trial period.
What you get during the trial
Trial organizations receive broad feature access so you can test the platform realistically — including capabilities that are limited or absent on lower paid tiers (for example custom branding, custom domains, integrations, API access, and advanced notification options).
During the trial:
- App access — full access for the account admin. The trial includes one user seat (the signup admin).
- Public status dashboards — live and reachable at your platform subdomain (and custom domain, if configured).
- Billing — no payment method is required. You can open Billing at any time to subscribe early.
Subscribing before the trial ends moves your organization to a paid plan immediately and avoids any interruption when the trial period ends.
When the trial ends without a subscription
If you do not subscribe before your trial end date, your organization is suspended, usually within 24 hours after that date. You may briefly see a “trial has ended” message in the admin console while your account is still active; access is then restricted until you subscribe.
What changes at suspension
| Area | Effect |
|---|---|
| Sign-in | Still works — you can log in to reach Billing and re-subscribe. |
| App | Operational features are blocked. Only Billing and basic account context remain available. |
| Public status dashboards | Unavailable (visitors see an offline message). |
| API keys | Denied — trial entitlements are cleared at suspension. |
| Custom branding & domains | Provisioned resources (logos, custom email senders, custom domains) are removed from AWS and cleared from configuration. |
Your historical data (events, components, users, dashboards configuration in the database, etc.) is retained. Suspension is a soft close designed so you can return and subscribe without starting from scratch — but you will need to reconfigure branding and custom domains if you had them during the trial.
You receive a trial ended email when suspension occurs.
Returning after trial expiry
If your trial expired and the organization was suspended:
- Sign in with your existing admin account (your login still works).
- Open Billing from the left navigation or the banner prompt.
- Choose a plan, enter payment details, and Subscribe.
Your organization is reactivated immediately on a successful subscription. Plan features are restored according to the tier you selected — not the full trial feature set. For example, Basic does not include every capability you may have used during trial; see Plans & Pricing for tier details.
Because trial suspension tears down custom branding and custom domain infrastructure, you must set those up again after subscribing if your new plan includes them.
Subscribe before expiry if you want to avoid any interruption to public status dashboards or custom domain/branding setup. Early subscription is the only self-serve path that skips suspension entirely.