Billing

The Billing page is where organization admins subscribe, change plans, update payment methods, and download invoices. Most accounts use self-serve card billing; a smaller set uses managed billing or custom pricing arranged with the StatusDashboard team.

The sections below cover each billing mode, payment methods, invoices, failure handling, and cancellation. If your account shows a managed-billing callout, contact support for plan or invoice questions instead of using self-serve actions.

---

Managed billing

StatusDashboard billing is self-serve for most accounts. You can subscribe, change your plan, and update your payment method at any time from the Billing page. All payments are processed securely.

Some accounts use managed billing — see the section below if that applies to your organization.

If your account is on managed billing, your invoices and payment collection are handled directly by the StatusDashboard team rather than through self-serve credit card processing.

When managed billing is enabled:

• The Billing page shows a callout indicating your account is on managed billing.
• Self-serve actions (subscribing, changing plan, updating a card, cancelling) are not available.
• You will not receive automated payment receipts or failure notifications.
• Reach out to support for any billing inquiries, invoice copies, or payment questions.

The sections below (Payment methods, Invoices, Payment failures, Cancellation) apply to self-serve accounts only.

Some accounts use custom pricing instead of the catalog — negotiated card billing at an assigned price. See Custom pricing for what you can and cannot do on that billing mode.

Payment methods

Applies to self-serve accounts.

Only admins can manage payment methods. To update your card:

1. Go to Billing.
2. Click Update card on the Payment Method card.
3. Enter your new card details and click Save Payment Method.

The new card replaces the previous one immediately and is used for all future charges.

Invoices

Applies to self-serve accounts.

After every successful payment, StatusDashboard sends a receipt email from StatusDashboard to all admins in your organization. The email includes your plan name, amount charged, billing period, and a link to the hosted invoice PDF.

Your last 12 invoices are also listed directly on the Billing page, each with the date, amount, and a PDF link.

Payment failures

Applies to self-serve accounts.

When a scheduled charge fails, StatusDashboard emails all admins in your organization with the amount due and the next scheduled retry date. Your organization also enters past due status.

Grace period

You have up to 8 automatic retry attempts within 2 weeks of the initial failure before any features are disabled. Retries are scheduled individually — there is no fixed interval like "every 3 days." The exact date of the next attempt is included in each failure email.

During this grace period:

• StatusDashboard continues to function normally — your account is not restricted yet.
• A red banner appears on app pages prompting admins to update their card. (The banner is not shown on the Billing page itself, where the same information is displayed inline.)
• You may receive multiple failure emails — one each time a retry fails, each with an updated next retry date.
• We automatically retry the charge on the schedule shown in the most recent failure email.

Resolve a failed payment

To fix the issue immediately:

1. Go to Billing.
2. Click Update card on the Payment Method card.
3. Enter a valid payment method and click Save Payment Method.

We will attempt the charge again after the card is saved, and on each remaining scheduled retry until payment succeeds.

After retries are exhausted

If all retry attempts fail without a successful payment:

• StatusDashboard sends a final suspension email to all admins confirming the account has been suspended.
• Your subscription is canceled.
• Features are disabled — gated app capabilities (managing dashboards, events, integrations, API access, etc.) stop working.
• Public status dashboards go offline until you re-subscribe.
• You can still log in to view your account and reach the Billing page.
• To restore access: go to Billing, choose a plan, and complete payment (re-subscribe).

If you need help resolving a billing issue, reach out to support.

Cancellation

Applies to self-serve accounts.

You can cancel your subscription at any time from the Billing page.

1. Go to Billing.
2. Click Cancel subscription at the bottom of the Current Plan card.
3. Review the confirmation — your access continues until the end of the current billing period.
4. Click Yes, cancel to confirm.

Cancellation is scheduled for the end of the current period, not immediate. Your plan and all features stay fully active until that date. No further charges are made and no refund is issued for the remaining days.

Once cancellation is scheduled, an amber banner appears on the Billing page showing the exact date your access ends.

Changed your mind?

You can undo a scheduled cancellation any time before the period ends by clicking Undo cancellation on the amber banner (or on the plan card). Your subscription resumes as normal and will renew on the original schedule.

Security

Card details are never stored on our servers. All payment information is handled by our payment processor and is subject to PCI DSS compliance standards.