Soft Limits
Operational guardrails that protect platform and tenant health.
Soft limits are operational guardrails that cap high-volume or high-risk usage within an organization. They protect platform stability and keep configuration shapes supportable at scale; they are separate from the feature entitlements and quotas defined by your billing plan.
Limits are set per organization at signup and may be adjusted by StatusDashboard after a support review. The sections below explain how soft limits differ from plan limits and list the defaults for new accounts.
What soft limits are
StatusDashboard applies soft limits to certain high-volume or high-risk operations. They are operational guardrails: they keep a single organization from creating unbounded load, accidental runaway configuration, or data shapes that may be difficult to support at scale.
Soft limits are not billing plan tiers. Your plan controls which features and plan limits are enabled (for example integrations, SSO, or email messages per month). Soft limits control how much of certain features you can use before the platform asks you to pause or contact support.
Limits are set per organization at signup and adjusted by StatusDashboard when needed. When you approach a limit, relevant screens may show quota usage (for example integration endpoint lists).
Soft limit reference
Defaults below apply to new organizations at signup. StatusDashboard may adjust limits for your org after support review.
Event related
| Soft limit | What it gates | Default |
|---|---|---|
| Open events | Concurrent open incidents and maintenance events (non-final status), plus published informational notices | 50 |
| Notes per event | Internal notes on a single event | 50 |
| Timeline entries per event | Timeline status updates on a single event | 50 |
| Components per event | Affected components on a single event | 100 |
| Attributes per event | Custom attributes on a single event (public and private combined) | 5 |
| Templates | Event templates in your organization | 100 |
| Workflow phases | Phases in an incident or maintenance workflow | 6 |
| Severity levels | Custom severity levels in your organization | 6 |
SSO
| Soft limit | What it gates | Default |
|---|---|---|
| Domains per SSO provider | Email domains mapped to a single SAML or OIDC identity provider | 5 |
Integrations
| Soft limit | What it gates | Default |
|---|---|---|
| Google Chat endpoints | Unique Google Chat webhook URLs registered in your organization (org-wide) | 100 |
| Slack channels | Unique Slack workspace and channel pairs registered in your organization (org-wide) | 100 |
| Teams endpoints | Unique Microsoft Teams webhook URLs registered in your organization (org-wide) | 100 |
| Webhook endpoints | Unique outbound webhook URLs registered in your organization (org-wide) | 100 |
| Integration messages | Outbound HTTP notification deliveries per UTC calendar month (Google Chat, Slack, Teams, and webhook combined) | 1,000 |
When a unique endpoint or channel limit is reached, new subscriptions for that integration channel are rejected until capacity is freed or the limit is raised.
When the integration messages limit is reached for the current UTC month, further outbound integration deliveries are skipped for that month (recorded in delivery logs). The limit resets at the start of the next UTC month.
Segments
| Soft limit | What it gates | Default |
|---|---|---|
| Segments | Subscriber segments in your organization | 25 |
| Segment tags | Subscriber tags across all segments in your organization | 50 |
| Tags per segment | Tags attached to a single segment | 5 |
| Subscribers per tag | Subscribers assigned to a single tag | 1,000 |
Subscriptions
| Soft limit | What it gates | Default |
|---|---|---|
| Email domain allowlist | Allowed email domains on a status dashboard subscription allowlist | 5 |
Request a higher limit
Need more capacity for a legitimate use case? Contact support and tell us which limit you are hitting and how you plan to use the headroom. We review requests to protect shared platform health and adjust limits when appropriate.