# Custom pricing

Card billing for organizations on negotiated pricing.

Source: https://statusdashboard.com/docs/org-mgmt/billing/custom-pricing

Some organizations subscribe at a negotiated price instead of choosing Basic, Team, or Pro from the public catalog. When custom pricing applies, the StatusDashboard team assigns a specific Stripe price to your account and configures entitlements to match your agreement.

Billing still runs through secure card checkout in the admin console, but self-serve plan browsing and interval changes are disabled. The sections below explain what you can manage yourself and when to contact support.

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## Overview
Most organizations subscribe through the standard plan catalog in the admin console. **Custom pricing** applies when your organization has a negotiated agreement with the StatusDashboard team. Your account is assigned a specific Stripe price, and you subscribe to that price only.

Custom billing uses the same secure card checkout as self-serve plans. Your tier and feature entitlements are configured by our team to match your agreement (for example, Pro with additional capabilities).

## What you can do
When your account is on custom pricing and has an active subscription, you can:

* View your current plan and billing amount on the [Billing](/app/billing) page
* Update your payment method
* Cancel or resume a scheduled cancellation
* Download invoices from the [Billing](/app/billing) page

## What you cannot do
Custom pricing does not include self-serve catalog features:

* You cannot browse or select Basic, Team, or Pro catalog plans
* You cannot change your plan or switch billing interval in the admin console
* Plan or pricing changes require contacting support

If you need a different price or commercial terms, contact [support](/contact).

## Subscribing
If your organization was moved to custom pricing but does not yet have an active subscription:

1. Go to [Billing](/app/billing)
2. Follow the subscribe flow for your assigned custom price
3. Enter your card details to activate billing

You will only see the price assigned to your organization — not the public plan catalog.

## Managed billing vs custom pricing
**Managed billing** (manual invoicing) means our team handles all payment collection offline. Self-serve card checkout is not available.

**Custom pricing** means you pay by card through Stripe Checkout, but at a negotiated price rather than a catalog plan. Both are configured by the StatusDashboard team — the [Billing](/app/billing) page shows which applies to your account.